Privacy Policy | Valoura

LAST UPDATED: AUGUST 2026

At Valoura, accessible from usevaloura.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Valoura and how we use it, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, email address, phone number, and UK Postcode. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address.

2. HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:

Process, fulfill, and manage your orders and shipping.
Understand and analyze how you use our website to improve UX.
Communicate with you, either directly or through one of our partners, for customer service or marketing updates (if explicitly consented).
Prevent fraudulent transactions and secure our checkout system.

3. CONSENT AND MARKETING
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

4. THIRD-PARTY SERVICES AND GLOBAL FULFILLMENT
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us (such as payment gateways like Stripe/PayPal and international logistics/tracking software).
Because Valoura operates on a global fulfillment network, your data may be processed securely across international borders strictly for the purpose of shipping and delivery clearance.

5. COOKIES AND TRACKING PIXELS
Valoura uses 'cookies' and marketing tracking pixels (including Meta and TikTok Pixels). These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. YOUR RIGHTS (UK GDPR)
As a UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

7. CONTACT INFORMATION
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at valouralondon@gmail.com.